How Our Support works

Before contacting support, try our self-service tools to identify and resolve issues faster:

• Always check your encoder settings and upstream connection

• Review alerts in your nanoStream Dashboard

• Use the Analytics Dashboard for detailed stream insights

• Test playback with our sample players

• If the issue persists, contact support with complete details (stream ID, timestamp, player/device info, etc.)

Following these steps helps us assist you more quickly and effectively.