SUPPORT

Get the help you need

Comprehensive support resources and a dedicated team, ready whenever you need us.

How Our Support works

Before contacting support, try our self-service tools to identify and resolve issues faster:

Always check your encoder settings and upstream connection
Review alerts in your nanoStream Dashboard
Use the Analytics Dashboard for detailed stream insights
Test playback with our sample players
If the issue persists, contact support with complete details (stream ID, timestamp, player/device info, etc.)

Following these steps helps us assist you more quickly and effectively.

Your Name *

Email *

Subject / Topic

Issue Description *

Support Level / Severity

Account Name

Stream Name

Stream Hash

Web URL to show issues

Time of Issue (UTC)

Location of Issue

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